A rolling stone by nature, I found myself embracing a new job role in the horse racing industry this year. This new venture took me beyond Toronto’s cement jungle to the historic border oval of Fort Erie Race Track in Fort Erie, Ontario. A contract role as the Fort’s media and communications manager saw me head south on the QEW to a place surrounded by serene landscape and reminiscent of a Hallmark movie that plays on repeat as the holiday season approaches.

A journalist by trade, social media is in my wheelhouse. Yet, one must keep in mind that media management is a continuously changing role, and as technology flourishes into new dimensions, the social media landscape has also dispersed into a subset of platforms. Various platforms where different audiences devour information on the news, entertainment, sports and find a general escape from a reality that has been engulfed by the COVID-19 pandemic.

Social media and communications in the COVID-19 landscape

One of my responsibilities was maintaining our social media presence on various platforms including Facebook, Twitter, and Instagram. Photos from the backstretch, videos of horses stretching their legs across the dirt course, updates about the season, horses scratched from the racing card, jockey changes, messages of remembrance. There was a slew of messages, newsworthy and noteworthy items that were tweeted, retweeted, posted, and shared to ensure we reach the broadest audience possible. On our dark days when live racing wasn’t happening, customers reached out with a plethora of questions, wanting to know about our COVID-19 policies, when wiener dog races would return, the jackpot hi-5, and sometimes an inquiry about how to make a bet when they visit the track.

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